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ThinkMind // eTELEMED 2023, The Fifteenth International Conference on eHealth, Telemedicine, and Social Medicine // View article etelemed_2023_1_120_40067

Electronic Health Records User Satisfaction: Experience after implementation of a new system in Northern Norway

Authors:
Ove Lintvedt
Espen Nordheim
Rune Pedersen

Keywords: Electronic Health Record (EHR); Usability; User Satisfaction; Computerized Clinical Decision Support Systems (CCDSS); Installed Base

Abstract:
The study assessed user satisfaction with a new Electronic Health Record (EHR) system in the Northern Norway Regional Health Authority and compared it to a baseline. The baseline surveys were conducted in 2016 and 2018, and the survey after implementing the new HER system was done in 2021. A comparative analysis was performed, with the primary statistical method used for analysis being frequency (percentage) for discrete variables and mean for continuous variables. The one-way analysis of variance (ANOVA) was used to determine whether there are any statistically significant differences between the means of satisfaction for baseline data vs. the 2021 data. The results indicated an improvement in overall user satisfaction with the new system, with many users being either satisfied or neutral. The study also analyzed the generic satisfaction factors of the EHR system and found a positive shift from dissatisfaction to satisfaction or neutrality. The study revealed that specific functions of the EHR system still require improvement, with the lowest satisfaction ratings given to overview of drug treatment, prescribe drugs, and care planning. However, users were most satisfied with the functions of the overview of outstanding tasks and the overview of patient issues. The results also showed a reduction in system interruptions compared to the baseline, contributing to higher user satisfaction. Overall, the results suggest that the new EHR system has improved user satisfaction compared to the previous system, but further improvements are needed for enhanced user experience. Increased user satisfaction is an important finding considering theory of the installed base that states an expected decrease in satisfaction when implementing a new system.

Pages: 36 to 41

Copyright: Copyright (c) IARIA, 2023

Publication date: April 24, 2023

Published in: conference

ISSN: 2308-4359

ISBN: 978-1-68558-080-3

Location: Venice, Italy

Dates: from April 24, 2023 to April 28, 2023

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