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ThinkMind // COLLA 2019, The Ninth International Conference on Advanced Collaborative Networks, Systems and Applications // View article colla_2019_2_10_50007


Would you like to Participate? – Stakeholder Involvement in the Development Process of Digital Strategies for Municipalities

Authors:
Kristina Roeding
Frederike Marie Oschinsky
Hans Christian Klein
Andreas Weigel
Bjoern Niehaves

Keywords: Digital strategy; digital transformation; participatory process; stakeholder involvement

Abstract:
Today there is a high pressure on municipalities to adapt to the digital demands of their citizens and to involve them in decision-making processes. One way to achieve this transformation is with the instrument of digital strategies to guide municipalities’ way and to get them involved right at the start. In our case study, we analyzed strategic documents of 22 national and international smart cities regarding participation in the age of digitization. We conducted semi-structured interviews with seven of those cities asking about chances and challenges they had while developing their digital strategies using participatory elements. We also conducted expert interviews and a survey based on our findings from the interviews. One of the key aspects we looked at was the process of involving different stakeholders in the development process of digital strategies. As the development of a digital strategy, as guideline for the digital transformation process of municipalities, we look at the starting point of participatory processes when we look at the development of a digital city. Our results show, that the aim of cities is high to involve different stakeholders. However, it is often hard to encourage stakeholder to participate. We therefore propose important guidelines, which need to be taken care of for participatory processes regarding the development of digital strategies for municipalities.

Pages: 20 to 25

Copyright: Copyright (c) IARIA, 2019

Publication date: June 30, 2019

Published in: conference

ISSN: 2308-4227

ISBN: 978-1-61208-722-1

Location: Rome, Italy

Dates: from June 30, 2019 to July 4, 2019

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