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ThinkMind // CENTRIC 2021, The Fourteenth International Conference on Advances in Human-oriented and Personalized Mechanisms, Technologies, and Services // View article centric_2021_1_10_38001


Inclusive Personalities for Conversational User Interfaces: A Preliminary Discussion

Authors:
Jennifer Strickland
Jeff Stanley

Keywords: chatbot; personality; inclusive design; equitable design; cross-cultural design; accessibility

Abstract:
Conversational user interfaces (CUIs) such as chatbots and voice assistants are increasingly used to deliver services not just in industry but in government. Therefore, it is increasingly important for CUIs to provide good experiences for constituents with diverse backgrounds and abilities. Existing research on CUI personality focuses on engaging typical target users. Synthesizing existing literature on CUI personalities with principles for inclusive design, we discuss how to design CUI personalities that provide good experiences for diverse users. Key considerations are to consider the user’s unique situation, their expectations and preferences toward technology, and their purpose in using the technology. Our intent is to identify challenges for future research and to move towards a set of guidelines for inclusive CUI design.

Pages: 1 to 5

Copyright: Copyright (c) IARIA, 2021

Publication date: October 3, 2021

Published in: conference

ISSN: 2308-3492

ISBN: 978-1-61208-896-9

Location: Barcelona, Spain

Dates: from October 3, 2021 to October 7, 2021

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