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ThinkMind // SERVICE COMPUTATION 2011, The Third International Conferences on Advanced Service Computing // View article service_computation_2011_2_40_10160


Switching IT Outsourcing Providers – a Conceptual Framework and Initial Assessment of Critical Success Factors

Authors:
Matthias Olzmann
Martin Wynn

Keywords: service providers; outsourcing; IT outsourcing; ITO; switching providers; critical success factors

Abstract:
Although IT outsourcing is a growing industry and a common topic in the literature, there is limited research which critically analyses and assesses the switching of IT outsourcing providers – in particular the factors contributing to success are under-researched. This article explores this growing area of management and consultancy activity by analyzing the existing literature in the field. This allows the identification of critical success factors that are pertinent to the switching of providers and the development of a conceptual framework for further research.

Pages: 38 to 45

Copyright: Copyright (c) IARIA, 2011

Publication date: September 25, 2011

Published in: conference

ISSN: 2308-3549

ISBN: 978-1-61208-152-6

Location: Rome, Italy

Dates: from September 25, 2011 to September 30, 2011

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