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ThinkMind // International Journal On Advances in Intelligent Systems, volume 6, numbers 3 and 4, 2013 // View article intsys_v6_n34_2013_15


Business Process Modelling for Measuring Quality

Authors:
Farideh Heidari
Pericles Loucopoulos
Frances Brazier

Keywords: Quality requirements, Quality specification, Quality measurement, Business process, Business process modeling, Business process integrating meta-model.

Abstract:
Business process modelling languages facilitate presentation, communication and analysis of business processes with different stakeholders. This paper proposes an approach that drives specification and measurement of quality requirements and in doing so relies on business process models as representations of business processes. The approach is presented in the form of a conceptual model and its application is demonstrated for a simplified version of a business process. However, communication becomes a challenge in cross-organizational business processes where multiple business process modelling languages are being practiced which calls for an abstraction as an integration of concepts of these business process modelling languages. In this paper, a business process integrating meta-model is presented as an abstraction of concepts of seven mainstream business process modelling languages. Attaining such level of understanding and specifying business processes fosters specification and measurement of quality requirements.

Pages: 342 to 355

Copyright: Copyright (c) to authors, 2013. Used with permission.

Publication date: December 31, 2013

Published in: journal

ISSN: 1942-2679

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