SoftNet 2016
August 21 - 25, 2016 - Rome, Italy

  • ICSEA 2016, The Eleventh International Conference on Software Engineering Advances
  • ICSNC 2016, The Eleventh International Conference on Systems and Networks Communications
  • CENTRIC 2016, The Ninth International Conference on Advances in Human-oriented and Personalized Mechanisms, Technologies, and Services
  • VALID 2016, The Eighth International Conference on Advances in System Testing and Validation Lifecycle
  • SIMUL 2016, The Eighth International Conference on Advances in System Simulation
  • SOTICS 2016,The Sixth International Conference on Social Media Technologies, Communication, and Informatics
  • INNOV 2016, The Fifth International Conference on Communications, Computation, Networks and Technologies
  • HEALTHINFO 2016, The First International Conference on Informatics and Assistive Technologies for Health-Care, Medical Support and Wellbeing

NexTech 2016
October 9 - 13, 2016 - Venice, Italy

  • UBICOMM 2016, The Tenth International Conference on Mobile Ubiquitous Computing, Systems, Services and Technologies
  • ADVCOMP 2016, The Tenth International Conference on Advanced Engineering Computing and Applications in Sciences
  • SEMAPRO 2016, The Tenth International Conference on Advances in Semantic Processing
  • AMBIENT 2016, The Sixth International Conference on Ambient Computing, Applications, Services and Technologies
  • EMERGING 2016, The Eighth International Conference on Emerging Networks and Systems Intelligence
  • DATA ANALYTICS 2016, The Fifth International Conference on Data Analytics
  • GLOBAL HEALTH 2016, The Fifth International Conference on Global Health Challenges
  • CYBER 2016, The First International Conference on Cyber-Technologies and Cyber-Systems

InfoWare 2016
November 13 - 17, 2016 - Barcelona, Spain

  • ICCGI 2016, The Eleventh International Multi-Conference on Computing in the Global Information Technology
  • ICWMC 2016, The Twelfth International Conference on Wireless and Mobile Communications
  • QoSE WMC 2016, The First International Workshop on QoS and Energy-aware Algorithms and Protocols in Wireless and Mobile Communications
  • VEHICULAR 2016, The Fifth International Conference on Advances in Vehicular Systems, Technologies and Applications
  • INTERNET 2016, The Eighth International Conference on Evolving Internet
  • COLLA 2016, The Sixth International Conference on Advanced Collaborative Networks, Systems and Applications
  • INTELLI 2016, The Fifth International Conference on Intelligent Systems and Applications
  • InManEnt 2016, The International Symposium on Intelligent Manufacturing Environments
  • VISUAL 2016, The First International Confernece on Applications and Systems of Visual Paradigms
  • HUSO 2016, The Second International Conference on Human and Social Analytics
  • BRAININFO 2016, The First International Conference on Neuroscience and Cognitive Brain Information

 


ThinkMind // International Journal On Advances in Intelligent Systems, volume 3, numbers 3 and 4, 2010 // View article intsys_v3_n34_2010_13


A Framework for Progressive Trusting Services

Authors:
Oana Dini
Pascal Lorenz
Hervé Guyennet

Keywords: recommenders; reputation; dynamic feedback; services similarity; temporal similarity; use profiles, dynamic patterns

Abstract:
The web-based transactions, web services, and service-oriented platforms require appropriate mechanisms to announce, select, and use different services. A user is always under the dilemma of ‘use and trust’ or ‘trust and use’ for different services based on the notion of service reputation. The interaction between every service provider and its users is regulated by the service level agreement and customer satisfaction feedback. The former is the basis for the technical audit, while the latter subjectively validates the user perception. Selection of a most appropriate service by correctly invoking is a challenge. This is due to the difficulties to correctly expose proper way to invoke a service, to the variety of services, from on-line services, software pieces, to shopping, and to different invoker behavior. When considering invoker feedback, service ranking based on user perception, or based on recommenders’ statistics are relevant. A significant aspect is played by service similarity. The paper presents a framework and appropriate mechanisms to evaluate the services/providers in the light of their respective direct impact on user perception. To accurately evaluate the feedback after service/product consumption, we will refine the user profile by considering the dynamics of the feedback. The approach we propose deals with peaks in feedbacks. We consider quick negative and quick positive feedback as well as late vs. early feedback with respect to the time of the transaction. We propose formal concepts used in selecting an appropriate service. The paper presents adapted approaches to select services based on distance and similarity, and introduces a similarity taxonomy to better tune various kinds of service invocation under specific constraints, such feature relaxation, type of similarity, context, and service ranking. Selection is based on the feedback from the user. The proposed model is used for building a selection algorithm that allows variations on service invocation. The proposal is validated through use cases.

Pages: 326 to 346

Copyright: Copyright (c) to authors, 2010. Used with permission.

Publication date: April 6, 2011

Published in: journal

ISSN: 1942-2679

SERVICES CONTACT
2010 - 2015 © ThinkMind. All rights reserved.
Read Terms of Service and Privacy Policy.