ComputationWorld 2018
February 18 - 22, 2018 - Barcelona, Spain

  • SERVICE COMPUTATION 2018, The Tenth International Conference on Advanced Service Computing
  • CLOUD COMPUTING 2018, The Ninth International Conference on Cloud Computing, GRIDs, and Virtualization
  • FUTURE COMPUTING 2018, The Tenth International Conference on Future Computational Technologies and Applications
  • COGNITIVE 2018, The Tenth International Conference on Advanced Cognitive Technologies and Applications
  • ADAPTIVE 2018, The Tenth International Conference on Adaptive and Self-Adaptive Systems and Applications
  • CONTENT 2018, The Tenth International Conference on Creative Content Technologies
  • PATTERNS 2018, The Tenth International Conference on Pervasive Patterns and Applications
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DigitalWorld 2018
March 25 - 29, 2018 - Rome, Italy

  • ICDS 2018, The Twelfth International Conference on Digital Society and eGovernments
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  • GEOProcessing 2018, The Tenth International Conference on Advanced Geographic Information Systems, Applications, and Services
  • eTELEMED 2018, The Tenth International Conference on eHealth, Telemedicine, and Social Medicine
  • eLmL 2018, The Tenth International Conference on Mobile, Hybrid, and On-line Learning
  • eKNOW 2018, The Tenth International Conference on Information, Process, and Knowledge Management
  • ALLSENSORS 2018, The Third International Conference on Advances in Sensors, Actuators, Metering and Sensing
  • SMART ACCESSIBILITY 2018, The Third International Conference on Universal Accessibility in the Internet of Things and Smart Environments

NexComm 2018
April 22 - 26, 2018 - Athens, Greece

  • ICDT 2018, The Thirteenth International Conference on Digital Telecommunications
  • SPACOMM 2018, The Tenth International Conference on Advances in Satellite and Space Communications
  • ICN 2018, The Seventeenth International Conference on Networks
    • SOFTNETWORKING 2018, The International Symposium on Advances in Software Defined Networking and Network Functions Virtualization
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  • SOFTENG 2018, The Fourth International Conference on Advances and Trends in Software Engineering

InfoSys 2018
May 20 - 24, 2018 - Nice, France

  • ICNS 2018, The Fourteenth International Conference on Networking and Services
  • ICAS 2018, The Fourteenth International Conference on Autonomic and Autonomous Systems
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BioSciencesWorld 2018
May 20 - 24, 2018 - Nice, France

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DataSys 2018
July 22 - 26, 2018- Barcelona, Spain

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  • SPWID 2018, The Fourth International Conference on Smart Portable, Wearable, Implantable and Disability-oriented Devices and Systems
  • ACCSE 2018, The Third International Conference on Advances in Computation, Communications and Services

(to be completed)

 


ThinkMind // International Journal On Advances in Intelligent Systems, volume 3, numbers 3 and 4, 2010 // View article intsys_v3_n34_2010_13


A Framework for Progressive Trusting Services

Authors:
Oana Dini
Pascal Lorenz
Hervé Guyennet

Keywords: recommenders; reputation; dynamic feedback; services similarity; temporal similarity; use profiles, dynamic patterns

Abstract:
The web-based transactions, web services, and service-oriented platforms require appropriate mechanisms to announce, select, and use different services. A user is always under the dilemma of ‘use and trust’ or ‘trust and use’ for different services based on the notion of service reputation. The interaction between every service provider and its users is regulated by the service level agreement and customer satisfaction feedback. The former is the basis for the technical audit, while the latter subjectively validates the user perception. Selection of a most appropriate service by correctly invoking is a challenge. This is due to the difficulties to correctly expose proper way to invoke a service, to the variety of services, from on-line services, software pieces, to shopping, and to different invoker behavior. When considering invoker feedback, service ranking based on user perception, or based on recommenders’ statistics are relevant. A significant aspect is played by service similarity. The paper presents a framework and appropriate mechanisms to evaluate the services/providers in the light of their respective direct impact on user perception. To accurately evaluate the feedback after service/product consumption, we will refine the user profile by considering the dynamics of the feedback. The approach we propose deals with peaks in feedbacks. We consider quick negative and quick positive feedback as well as late vs. early feedback with respect to the time of the transaction. We propose formal concepts used in selecting an appropriate service. The paper presents adapted approaches to select services based on distance and similarity, and introduces a similarity taxonomy to better tune various kinds of service invocation under specific constraints, such feature relaxation, type of similarity, context, and service ranking. Selection is based on the feedback from the user. The proposed model is used for building a selection algorithm that allows variations on service invocation. The proposal is validated through use cases.

Pages: 326 to 346

Copyright: Copyright (c) to authors, 2010. Used with permission.

Publication date: April 6, 2011

Published in: journal

ISSN: 1942-2679

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