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ThinkMind // ICONS 2011, The Sixth International Conference on Systems // View article icons_2011_6_30_20092
Comparative Analysis of the Practice of Telecom Operators in the Realization of IPTV Systems Based on ITIL V3 Recommendations for the Supplier Management Process
 Authors:
Anel Tanovic
Fahrudin Orucevic Keywords: Service Management; Information Technology Infrastructure Library; Service Strategy; Service Design; Service Transition; Service Operation; Continual Service Improvement; IPTV; Supplier Management. Abstract:
For the business of an organization to be at a high level, it is necessary to define the relationships with an external company (partner) which is going to be helpful in the complete or partial implementation of some project. The main motive for hiring a company as a partner in the process of realization is for finding a high quality solution, and saving your own human resources. The process which deals with the business relationships between your company and an external company in the IT industry, according to ITIL V3 methodology of leading IT services, is Supplier Management. The aim of this article is to describe Supplier Management in the development of IPTV systems for a Telecom Operator, through the creation of a contract between Telecom Operator and an external company which needs to implement and install IPTV systems, and also through the guidelines for performance control of a partnership company by the Telecom Operator, during the project of application and installation of the IPTV system. The result of the comparative analysis has to be a sequence of recommendations for the improvement of relationships with an external company which has implemented the IPTV system and which is responsible for the initial maintenance of the IPTV system, for the purpose of enabling high quality IPTV services to the end users of this Telecom Operator. The measuring of the implementation of recommendations from the Supplier Management process in a comparative analysis was performed as recommended by the Balanced ScoreCard method. Pages: 115 to 121 Copyright: Copyright (c) IARIA, 2011 Publication date: January 23, 2011 Published in: conference ISSN: 2308-4243 ISBN: 978-1-61208-114-4 Location: St. Maarten, The Netherlands Antilles Dates: from January 23, 2011 to January 28, 2011
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